Terms & Conditions

When you book with Travels2Cuba.com you agree to the TERMS AND CONDITIONS stated on these pages. You must read and agree to them before booking your holiday. Once a reservation has been made, the following terms and conditions will go into effect.

Final Payment

Payment for your reservation should be made before the date indicated in the confirmation e-mail sent by Travels2Cuba.com.

If payments are not received within the specified period, Travels2Cuba.com reserves the right to cancel your reservation and apply penalties.

Insurance

We recommend that all passengers purchase travel insurance at the time of booking since Travels2Cuba.com does not take responsibility for health problems, unforeseen circumstances that travelers may incur, or damaged or lost baggage.

Cancellations

In the event of cancellation, please notify us immediately. Charges are billed as per the date the cancellation is received by Travels2Cuba.com and are applicable on all products booked. Read TERMS & CONDITIONS of each product.

Travels2Cuba.com reserves the right to resell any cancelled seats. If cancellation by one or more persons alters the room category, the remaining passengers will be held liable for the difference in cost.

If we receive your written notification to cancel prior to 56 days before departure, your deposit will be forfeited. However, from 56 days onwards the following cancellation charges will apply. Certain travel arrangements cannot be changed after reservations have been made and any request for alteration will be treated as a cancellation.

days		56 - 42	41 - 28	27 - 15	14 - departure day
%		30%	50%	90%	100%

Travels2Cuba.com will not pay compensation for changes made because of war or threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics or health risks, technical problems with transport including mechanical and weather reasons, government action, closed or congested airports, and similar events beyond our control.

Changes Requested by the Client

Any change requested by the clients is subject to the cancellation penalty.

All changes are subject to the rates of the new products booked as per the original date of reservation. If a reservation is changed more than once then Travels2Cuba.com reserves the right to increase the administration fees.

Indicated Pricing

All rates are in Cuban Convertibles Pesos (cuc) unless otherwise stated. Travels2Cuba.com reserves the right to change published prices without notice or to pass on government imposed taxes, transportation related fees or surcharges including but not limited to those for fuel price fluctuations and currency surcharges to the travelers. In the event that Travels2Cuba.com decreases pricing, the revised rates are valid on new bookings only. Previously reduced rates may increase without notice, and is valid on new bookings only.

Documentation

It is the traveler's responsibility to obtain, at his/her own expense, all documentation required by the relevant authorities. Customs, airlines and immigration officials may deny a traveler's entry in or exit from their country for any circumstances. Travels2Cuba.com cannot be held responsible and will not refund any money. It is also the traveler's responsibility to obtain the relevant information for traveling included but not limited to schedules, airlines and hotels.

Hotel Service

The quality of the hotels has been rated in accordance with the normal standard of the destination and could be different from the standard in other countries. Service may be interrupted at any time for renovations, maintenance, or construction. Travels2Cuba.com is an intermediary and cannot be held responsible for quality or interruptions of service.

Brochure Description and Representation

All information and pictures contained in our brochure have been checked for accuracy. However, since these are descriptive only, Travels2Cuba.com cannot be held responsible for any unforeseen changes or loss of enjoyment. All photographs of the hotels are published as illustrations of the property only. Most hotels offer variations of rooms with differences in decor, size and location.

Force Majeure

Travels2Cuba.com cannot be held liable for any claims, losses, damages, costs, expenses, delays or loss of enjoyment, of any nature or kind whatsoever, to the traveler and/or traveling companions or group members, resulting from events beyond Travels2Cuba.com's or a supplier's control, including but not limited to acts of God, strikes, lockouts or other labor disputes or disruptions, wars, blockades, insurrections, riots, earthquakes, weather conditions, floods, or acts or restraints imposed by government authorities.

Unused Tour Services & Activities

Travels2Cuba.com is not responsible for any unused portions of your trip or tour services and will not refund any money. Failure to redeem the tour components as per the pre-arranged times may result in the loss of that tour component and no money will be refunded. We cannot be held responsible for any activities or optional tours sold locally as Travels2Cuba.com does not operate these services.

Hotel Overbooking

In the event that a hotel refuses to honor your reservation, Travels2Cuba.com’s only responsibility will be to relocate the passengers in other hotels of the same category or superior accommodations without compensation of any kind. Travels2Cuba.com cannot be held responsible for any inconvenience resulting from this change.

Special Request

TRAVEL TO CUBA cannot be held responsible for any requests not honored such as but not limited to ocean view, special meals, bedding. The hotel or airline may levy possible surcharges. Travels2Cuba.com will not confirm any requests before departure.

Hotel Check In and Out

All hotels have assigned check in and out times. It is possible that your hotel room will not be ready when you arrive. The hotel may require you to vacate the room earlier than your scheduled departure.

Specials

All applicable promotions must be reserved or requested at time of booking. For promotions such as but not limited to Honeymoon Special, proof of eligibility is required upon check-in.

Disabled Passengers

A disabled traveler must provide a doctor's certificate authorizing ability to travel. Travels2Cuba.com is not responsible for the provision of any special requirements by persons who are either physically or mentally disabled. Many hotels are not equipped to handle disabled passengers, as a result, travel to these properties will be at the traveler's own risk.

Traveller´s Responsabilities

The traveler agrees to adhere to the rules and laws of the country he/she is visiting. Should the traveler conduct him/herself in a manner threatening to the supplier and/or other passenger(s), the supplier has the right to refuse service or expel him/her from the hotel. In this event, the traveler is responsible for all costs and no refund will be issued for any unused portions.

Tour Operator Responsabilities

Travels2Cuba.com makes arrangements with independent companies and is not responsible for any acts or omissions on their behalf. Travels2Cuba.com shall not be held responsible for any loss, damage or injury whether physical or mental, or to property, resulting from any delay, substitution or deficiency of quality of equipment or service, or any act, omission, negligence or commission of any party supplying any of the services or accommodation herein. We reserve the right to refuse any booking and refuse any passenger as a member of these tours at any time.

No representative of any company is authorized to change or override the contract once a reservation is booked.

Terms & Conditions | Advisory | Privacy | Ownership

Travels2Cuba Advisory

Standards of living vary greatly from country to country. Be advised that living conditions may be different in respect to provision of utilities, services, food and accommodation outside of your country. Travels2Cuba.com assumes no responsibility for illness or inconvenience resulting from the service provided or omitted at the destination.

Terms & Conditions | Advisory | Privacy | Ownership

Privacy

Travels2Cuba.com does not transmit to unrelated third parties the personal information you submit on this site when registering or making reservations. However, you must agree that Travels2Cuba.com may share your personal information with service providers such as hotels that are directly related to your reservations requests. You must also agree that Travels2Cuba.com may from time to time contact you by e-mail for purposes related to your reservations, use of this site and related matters, unless you specifically decline such contact through an appropriate e-mail message.

Terms & Conditions | Advisory | Privacy | Ownership

Ownership

This web site and the entirety of its contents, including design, texts, images, the registered trademarks Travels2Cuba.com, logos, are the property of Travels2Cuba.com. No portion of this site may be modified, transferred, published, reproduced or sold without the express written permission of Travels2Cuba.com. Other product and company names mentioned herein may be the trademarks of their respective owners.

Terms & Conditions | Advisory | Privacy | Ownership